Frequently Asked Questions
Shipping
We ship New Zealand and Australia wide- If you live outside of New Zealand or Australia and wish to purchase a product from Home Lab Store, please email sales@homelabstore.co.nz with
details of your delivery location and we will provide you with a shipping
quote. Furniture and any bulky items are unavailable to ship internationally
sorry.
Orders will be picked wihtin 48 hours of being placed.
For delveries Auckland wide please alloow -2 days from order dispatch. For orders outside of Auckland, pleae allow 3-5 working days from dispatch. For International Orders please allow 10 days
Product
Absolutely you can!
We provide all our 100% Linen fabric swatches free of charge (just pay $4.99 shipping at checkout). Shop Here: Fabric Swatches . If there is another fabric swatch you would like to see please email hello@homelabstore.co.nz and we will be happy to assist!
We always aim to make sure our customers love our products,
but if you do need to return an order, we’re happy to help. Just email us
directly and we’ll take you through the process. Alternatively see our returns policy here: Returns Policy
Yes you can see our range in a few selected retailers around
the country- see our stockists page for a list of retailers in your area.
Our linen is extremely simple to love and care for, in fact, the more you wash and use your linen the softer and more luxurious it becomes! A simple cold gentle machine wash and line dry in shade is all you need, if needed a cool tumble dry is also fine. As Linen is a natural fibre avoid direct sunlight as some colours will tend to fade if exposed after time.
All our Linen and Cotton Bedding can be cold washed and either line dried in the shade (avoid sunlight as this will tend to fade natural fabrics like coton or linen) or cool dry in the dryer.
Linen is measured in weight instead of thread count, so we found the perfect weight of 165-170gsm which is not too heavy and not too light.
Our Stonewashed Cotton products are all 180Thread Count and soft washed to give a lovely soft hand feel.
Our Hotel Cotton Sheets are all 1000TC
Yes absolutely! See our gift certificates section here: Gift Voucher
Other
Absolutely for our Home Lab Branded products we can offer trade pricing. Please email sales@homelabstore.co.nz with your details and we will review your application.
If you still need help please see our contact page and we will be happy to assist! Alternatively email hello@homelabstore.co.nz and we will get back to you asap.